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Pretty Panes Window Cleaning – Terms of Service

Last Updated: October 14, 2026

1. Overview

These Terms of Service (“Terms”) govern your use of services provided by Pretty Panes Window Cleaning (“Company,” “we,” “us,” or “our”). By booking a service, requesting a quote, or communicating with us, you agree to these Terms.

2. Services

Pretty Panes Window Cleaning provides residential and commercial window cleaning and related exterior cleaning services. Service details, pricing, and scheduling will be agreed upon prior to service.

3. Scheduling & Access

  • Customers agree to provide accurate information and access to the property at the scheduled time.

  • Exterior services may be completed without the customer present.

  • Missed or last-minute cancellations may result in fees or rescheduling delays.

4. Payments

  • Payment is due upon completion unless otherwise agreed.

  • We accept cash, card, and electronic payments.

  • Recurring service plans are billed automatically based on the agreed schedule.

5. SMS/Text Messaging Terms

By providing your phone number, you consent to receive text messages from Pretty Panes Window Cleaning, including:

  • Appointment reminders

  • Service updates

  • Quotes and invoices

  • Promotional or follow-up messages

Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying:
STOP to unsubscribe
HELP for assistance

For additional support, contact us at:
📞 801-515-5715
📧 dyllanlloyd@prettypanescleaning.com

We do not sell or share your phone number with third parties for marketing purposes.

5b. Pretty Panes Jarvis: Team and Business Texts

Pretty Panes LLC (Pretty Panes Window Cleaning) runs a separate text and call program through its assistant, Jarvis, for its owner, employees, and business contacts such as vendors and partners who sign up at prettypanescleaning.com/jarvis. This program never texts customers and sends no marketing.

Messages cover: work schedules and job assignments, schedule changes, equipment troubleshooting help, receipts and expenses, time-off requests, sales-training practice and feedback, meeting and vendor-order coordination, and alerts and reports to the owner. You can also text Jarvis questions about these.

If you agreed to calls, Jarvis may also call you about the same topics using an automated or AI voice. Every call says it is an automated assistant.

Message frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out of texts and calls; reply START to rejoin. Support: dyllanlloyd@prettypanescleaning.com or 801-515-5715. Consent is not a condition of employment or of doing business with Pretty Panes. Carriers are not liable for delayed or undelivered messages.

6. Customer Responsibilities

  • Ensure windows are accessible and free of obstructions

  • Notify us of any pre-existing damage

  • Secure pets prior to service

7. Satisfaction & Liability

  • Any issues must be reported within 48 hours of service

  • We are not responsible for pre-existing damage, faulty windows, or structural issues

  • Some window conditions (hard water stains, seal failure, oxidation) may not be fully removable

8. Cancellations & Rescheduling

  • At least 24 hours’ notice is requested

  • Same-day cancellations may result in a cancellation fee or loss of scheduling priority

9. Privacy

Your information is handled in accordance with our Privacy Policy. We take reasonable measures to protect customer data.

10. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of any changes.

11. Contact Information

Pretty Panes Window Cleaning (Pretty Panes LLC)
3361 W 3275 N
Plain City, UT 84404
📞 801-515-5715
📧 dyllanlloyd@prettypanescleaning.com

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